Centennial College's Customer Skills course prepares first-year students with the essential knowledge and skills to excel in Level 1 and Level 2 technical support roles in helpdesk environments. Learners are trained in user interaction, multi-tier incident management problem-solving, communication, and teamwork, using industry-standard Incident Management help desk applications like LBE Help Desk Software. The course focuses on developing the technical and business skills required for entry-level user support roles. Learners aim to build proficiency in troubleshooting, customer communication, and workload management while gaining hands-on experience working with real-world problems. Employers participating in this collaboration are expected to engage in regular communication with students, provide necessary project information, be present during the final presentation, and offer constructive feedback through the Riipen platform. This feedback will guide learners in refining their technical support and customer service abilities. All employer meetings with learners must be held during scheduled class time on Thursdays at 9:30-10:30 am EST, from October 16 to December 4.

This experience is designed for learners specializing in Event Planning and Management, equipping them with practical skills to support industry professionals in executing successful events. Learners will apply their organizational, communication, and time management skills to real-world projects, enhancing their ability to coordinate logistics, manage communications, and ensure smooth event operations. By engaging in this practicum, learners will contribute to projects that require meticulous planning and execution, providing tangible benefits to participating companies.

Partner with students in the Occupational Health and Safety Management program as they explore ways to identify hazards, assess their severity by applying various assessment techniques and determine the likelihood they will cause harm. They will also review any available relevant documentation. Through a comprehensive risk assessment, students will evaluate the existing controls for effectiveness and make recommendations for appropriate corrective measures in the form of a detailed plan.   The capstone project draws upon all other courses in the program to enable students to gain an experiential understanding of the real-life applications of occupational health and safety management in the workplace. Integrating the knowledge and skills gained in the program, students will assume the role of health and safety practitioners and inspect a workplace to assess and prioritize risks. List of requirements from the company: Pre-inspection contact interview (30 minutes) with the designated H&S prime (at your convenience) Access to the site for inspection Access to any previous H&S information records (past H&S inspection reports/recommendations, accident/injury reports, hazardous materials information (as appropriate) maintenance reports, safety training records, a copy of an existing floor plan of the facility and/or any other reports that would assist in better understanding the organizations current H&S practices, trends and issues Students would also require permission from their employer to identify, record, and take photographs of potential and actual hazards uncovered during the inspection.   All students participating in the safety inspection will adhere strictly to all safety procedures and company policies. This includes the mandatory use of personal protective equipment within the facility.

The Workplace and Wellness Health Promotion program, facilitated by Centennial College's School of Community and Health Studies, is one of the first graduate certificate programs of its kind in Canada. As such, it enjoys a respected national and international reputation and is recognized by leading employers. The Workplace and Wellness Health Promotion program will prepare students to promote the total well-being of individuals and groups within corporate and community contexts. If you have a health and wellness related project, bring on one or more students to be your interns for 14-weeks to help. Students are available for 462 hours of placement over 14 weeks, beginning January 2025. The placements are on an unpaid basis. Best to email me at nkolar@centennialcollege.ca to continue this conversation. We are looking for about 3 more placement sites for a few students.